Delivery Information
WHAT ARE THE DELIVERY COSTS?
Orders that we receive above £75.00 (before VAT is added) will be sent carriage-paid within the UK mainland. Any orders below this value will be subject to a delivery charge of £7.99+vat.
In certain remote areas, an additional £3.00 surcharge will be automatically applied at checkout, and some areas are excluded from our delivery service entirely. See below for further information about our delivery areas.
WHAT DELIVERY AREA DO YOU COVER?
We are able to supply our full range of products throughout mainland UK, with the exception of the exclusions referred to above. Unfortunately, we do not deliver to the Channel islands, Isle of Wight, Isle of Man, Northern Ireland or any other islands off of the mainland.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Deliveries will be despatched in the order that they are received. Orders within mainland UK will be sent using a courier company, and will normally take 2 - 3 working days from receipt of order (MACHINES AND OTHER HIGH VALUE ITEMS WILL OFTEN TAKE LONGER - please ask us about lead times).
WHAT IF I MISS THE DELIVERY?
If you do miss the first delivery attempt our couriers will leave a card to let you know that a delivery attempt has been made, or, at our discretion, in a safe, non-communal area on your property; the card will feature your local delivery depot's telephone number, so you can simply call the couriers and rearrange delivery for a suitably convenient day. If you do not contact the couriers they will automatically re-deliver your items on the next working day.
CAN THE DELIVERY BE LEFT IN MY PORCH, SHED, GARAGE ETC.?
As a general rule, a signature is required for proof of delivery. However, we may decide, at our discretion, to leave the item in a secure place on your property, or with a neighbour. Factors influencing this decision may include security at the area (not shared or communal areas), the value of the goods, weather conditions and our familiarity with you and your property. If you wish the delivery to be left with a neighbour or another safe place, please advise us of this when you order.
SIGNING FOR / REJECTING YOUR DELIVERY.
Before signing for your delivery PLEASE ENSURE THAT YOU CHECK IT. ALL DAMAGES SHOULD BE NOTED WITH THE DRIVER AT THE TIME OF DELIVERY, AND ONLY THE PARCELS YOU HAVE ACCEPTED SHOULD BE SIGNED FOR - please ensure this is made clear on signing the PROOF OF DELIVERY.
FOR FURTHER INFORMATION RELATING TO DAMAGED CONSIGNMENTS, PLEASE VIEW OUR PAGE RETURNS AND REFUND POLICY.
CLICK & COLLECT
If you have chosen to collect your order from our Hertfordshire trade counter please allow 2 hours from the time you placed your order. If you wish to collect before this time please give the office a call on 0845 680 1955 (you are always advised to call us to check stock before travelling to our warehouse).
When choosing to collect please bring with you a copy of your receipt and proof of identification, such as a driving licence.
OPENING TIMES: Monday to Friday 7.30am to 5.00pm
DELIVERY AREA MAP
